Revolutionizing Operations and Compliance for a Nurse Staffing Agency in New Hampshire

CASE STUDY

Revolutionizing Operations and Compliance for a Nurse Staffing Agency in New Hampshire

Client: A Nurse Staffing Agency in New Hampshire
Industry: Healthcare Staffing
Services Provided: Virtual Assistant Staffing, Process Optimization, Compliance Management

Overview

Since its launch in 2022, a nurse staffing agency faced challenges with overwhelming workloads, limited hiring reach, and navigating complex state and federal compliance requirements. With the CEO managing all aspects of the business, growth and scalability were out of reach.

Partnering with TAP Virtual Solutions transformed the agency’s operations, recruitment processes, and compliance capabilities.

Challenges

Overwhelmed CEO

The CEO managed everything from clinician scheduling to payroll, invoicing, marketing, and customer support, leaving little room to focus on growth or strategic initiatives.

Compliance Issues

Navigating complex state and federal regulations proved challenging without dedicated expertise, increasing the risk of penalties and operational disruptions.

Limited Hiring Reach and Administrative Bottlenecks

The agency struggled to market job openings effectively and faced significant time constraints with tasks like resume screening, interview coordination, and onboarding.

Solutions

TAP Virtual Solutions implemented a comprehensive plan to address these challenges:

Streamlined Operations

TAP introduced automation, standardized operating procedures (SOPs), and the right tools to optimize processes like clinician scheduling, payroll, and invoicing, reducing operational inefficiencies.

Dedicated Recruitment Support

TAP deployed a recruitment specialist to handle job postings, candidate screening, interviews, and onboarding. This ensured a steady pipeline of qualified LNAs, LPNs, and RNs while relieving the CEO of recruitment responsibilities.

Compliance Expertise

A TAP compliance and legal specialist joined the team to ensure adherence to all state and federal healthcare regulations. They provided ongoing monitoring, updated the agency on new requirements, and managed documentation to ensure regulatory compliance.

Results

Operational Efficiency

Automating and streamlining operations reduced the CEO’s workload by 60%, allowing them to focus on strategic growth.

Compliance Confidence

With a dedicated compliance specialist, the agency met all state and federal requirements, avoiding penalties and building trust with clients.

Improved Recruitment Processes

The recruitment specialist expanded the agency’s hiring reach, increasing applications by 50% within three months and significantly improving onboarding efficiency.

Scalability and Growth

With optimized operations, enhanced recruitment, and compliance assured, the agency positioned itself for long-term success and scalability.

THE CLIENTS SPEAK

Client Feedback

TAP Virtual Solutions has been an invaluable partner to our team. Their virtual assistants are professional, quick to adapt, and have significantly improved our efficiency. Highly recommended!

The transition to TAP Virtual Solutions was seamless. From the initial consultation to the ongoing support, they’ve been a great asset to our business, taking care of tasks that were previously time-consuming.

Working with TAP Virtual Solutions has been exceptional. They offer tailored services that fit our needs perfectly and always go above and beyond to ensure we’re satisfied.

TAP Virtual Solutions provided end-to-end support to transform the New Hampshire-based nurse staffing agency’s operations and compliance. With streamlined processes, a dedicated recruitment team, and a compliance specialist ensuring regulatory adherence, the agency is now equipped for sustained growth and success.

Struggling with operations and compliance challenges?

Contact TAP Virtual Solutions today to learn how we can empower your business to thrive.

CASE STUDY